Customer Support
We do our best to give you a great product experience. If things do not go as planned, our dedicated support team is here to help sort things out.
Browse Topics
Browse common issues and their solutions or contact us if you need further assistance.
Troubleshooting
How can I see if my Klydoclock version is up to date?
To see if your Klydoclock ClockOS version is up to date, press on the three lines on the remote, scroll to “Settings”, if you do not see a red dot next to the “System” menu, then it means you’re all caught up.
You can also check our latest version here.
How do I know what my Klydoclock ID/Serial Number is?
To get the ID and Serial Number of your Klydoclock, there are two ways to do this.
The first way is to locate the sticker on the back of your Klydoclock. Here you can See the SN (Serial Number) and the Device ID, also referred to as friendly ID.
The second way, is to press on the three lines on your remote, scroll to “Settings”, scroll to “System”. Here you can see the Device ID, which has an animal reference, and the Serial Number begins with an “a”.
What should I do if my Klydoclock is only displaying a black screen/seems to not be working?
First, let’s make sure your clock is not in sleep mode.
• Try pressing the knob on the back of the clock or any remote control button - This should wake the clock up from Night Mode/Sleep.
• If there is still no response - Disconnect and reconnect your Klydoclock from power.
• If there is still no response - A factory reset might be necessary (see "How do I factory reset my Klydoclock?").
My remote control is not working, what should I do?
If your remote control is not working please try the following:
- Charge your remote for one hour
- Unplug -> re-plug your Klydoclock
- Press the ☾ (moon) and ♡ (heart) button on the remote at the same time (this resets the remote).
- Press the knob on the back of the Klydoclock until it shows on the screen that the bluetooth is re-setting (about a 5 second press)
- Pair your remote with your Klydoclock by pressing the ♡ and 𝖎 buttons on the remote at the same time.
Your remote should now be paired to your clock and working. If you followed these steps and your remote is still not working, please contact our customer support.
What happens if I lose Wi-fi connection?
If you happen to lose Wi-fi connectivity, the Klydoclock will still show the correct time. The only feature affected by the loss in connectivity is potential system updates and new Klydos being uploaded daily. No worries though, as soon as Wi-fi connectivity has been re-established, within 24 hours or less, your Klydoclock will be updated with the newest Klydos.
Can I change the Wi-fi network?
To change the Wi-fi network, press the three lines on the remote, scroll to “Settings”, scroll to “Wifi”. Here you can choose “Change wifi network”. It will display the different networks available close to you. Simply choose your preferred one and input the correct password. You are good to go!
How do I know when I need to re-charge the remote?
You can check if your remote needs to be re-charged by pressing on the three lines on the remote, scroll to “Settings”, scroll to “System”. Here you can see the percentage charge left on your remote and decide for yourself if it’s time for a quick charge. Please note that fully charging the remote takes about one hour.
My screen is flickering/not displaying the Klydos correctly.
Please email us to contact@klydoclock.com with the following:
- A video showing the issue
- The SN number on the back of your Klydoclock
- The Device ID on the back of your Klydoclock
I don't see "Collection" in my Klydoclock menu
"Collection" is now "Feed"
How do I factory reset my Klydoclock?
To factory reset your Klydoclock, please grab a pin, like you would use for your cell phone.On the back of your Klydoclock, on the left side of the plug-in, you will see a small hole.Please insert the pin and gently press for about 10 seconds and your Klydoclock will be factory reset.
Shipping & Orders
When will my order arrive?
- United States: 3-6 business days (average 4 days)
- Canada/EU/UK/AUS: 8-15 business days (average 11 days)
- Singapore - 5-10 business days (average 7 days)
- Japan/New Zealand - 6-15 Working Days (average 10 days)
- South America/India - 10-20 Business Days (average 15 days)
How can I track my shipment?
We would be happy to help with this. Please email us to contact@klydoclock.com with your order ID, name, and email address used to make the purchase.
I received an adapter for the wrong country
We would be happy to assist you with this.
Please send us a message to contact@klydoclock.com with your order ID and we will get working on rectifying this issue immediately.
I want to purchase the Klydoclock as a present, can you make sure the receipt is not included in the delivery?
No worries, the payment information, including the price, is not included in the packaging and delivery.
My klydo order hasn't arrived yet, what should I do?
We're sorry that you haven't received your order yet.
Please email us at contact@klydoclock.com with your order ID, name, and email address used to make the purchase.
Klydoclock Functions
How can I view my “Favorites”?
To view your “Favorites”, press on the three lines on your remote, then scroll to the “Favorites” section. Enjoy!
How can I add Klydos to my favorites?
To add a Klydo to your favorites, grab your remote, browse through your “Feed”, and when you find the Klydo you like, simply press the 🖤 button. Enjoy!
How can I remove Klydos from my favorites?
To remove a Klydo from your favorites, grab your remote, browse through your “Favorites” section in the menu, and when you find the Klydo you want to remove, simply press the 🖤 button.
How can I change my “Silent Times”?
To change your silent times, press on the three lines on the remote, scroll to “Settings”. In the “Sound menu, you can scroll down to the “Silent Times” section, press on the 🖤 button on the remote to enter the settings. There you can turn the “Silent Times” on and off and also change the times the Klydoclock will be silent.
Can I remove any of the Klydos in the Feed permanently?
Removing a Klydo permanently is not a possibility in the main Feed of the Klydoclock. However, you are able to add Klydos to your “Favorites” menu and then select which one you would like to see or remove from there.
How do I change the sound of the chime?
At the moment, we are still working hard on providing more chime sounds. Keep an eye out in a future version update for this.
How can I change the frequency in which Klydos change?
To change the frequency of the Klydos, press on the three lines on your remote, scroll to “Settings”, scroll to “Show”. If you scroll down to “Change Klydo”, there you can choose between “Daily” and “Fixed”. Enjoy!
How do I change my time display to 24 hours or AM/PM?
To change your time display, press on the three lines on the remote, scroll to “Settings”, scroll to “Time”. Scroll down to the “AM/PM section, press on the 🖤 button to toggle it between the AM/PM and 24-hour options. You’re all set!
How can I change the display brightness?
To change the display brightness, press on the three lines on the remote, scroll to “Settings”, scroll to “Display”. Once you have scrolled down to the “Brightness” section, you can press left to dim the display and right to make it brighter.
How do I turn my Night Mode on/off?
To turn your “Night Mode” on or off, press the three lines on the remote, scroll to “Settings”, scroll to “Display”. Once you scroll down to the “Night Mode” section, you will be able to press left and right to select between “Off” and “Schedule”.
If you choose the “Schedule” mode, then you can also set the hours you would like your Klydoclock to go to sleep.
How can I add hour markers/dials to my Klydoclock?
To add hour markers/dials to your Klydoclock:
1) Press on the three lines on your remote to enter your Menu
2) Scroll to Settings
3) Scroll to Display
4) Scroll down to "Show dials". Here you can press on the ♡ button to toggle between enabling and disabling the dials
Enabling/Disabling photo sensitive content (accessibility)
To enable/disable photo sensitive content, press on the three lines on your remote, scroll to “Settings”, scroll to “Show”. Go down to the “photo sensitive” area, if you toggle it to the right, it will be enabled so you do not see photo sensitive content. If you toggle it to the left, it will turn the filter off so you can view the content.
How do I change between 'Manual' and 'Auto' time modes?
1) Press on the three lines on the remote to open your Menu
2) Scroll to Settings
3) Scroll to Time
4) Scroll down to the Manual/Auto toggle
5) Here you can press on the ♡ button to move the toggle between the two options.
We do recommend choosing 'Auto' as this will perfectly synch your Klydoclock to your local time.
Enabling/Disabling “13+ Content” (accessibility)
To enable/disable “13+ Content”, press on the three lines on your remote, scroll to “Settings”, scroll to “Show”. Go down to the “13+ Content” area, if you toggle it to the right, it will be enabled so you see 13+ Content. If you toggle it to the left, it will hide the 13+ Content.
